How can we help?
Last updated: 13 October 2026
Answers to common questions, and how to reach a real person.
Contact us
Send us a message with the contact form, email hello@gomely.app, or use Profile, Settings, Help & support in the app. We reply within 2 business days.
Tip: include your iPhone model, the app version (Profile, Settings, at the bottom) and a screenshot if something looks wrong.
Subscription and billing
How do I cancel?
On your iPhone open Settings, tap your name, then Subscriptions, then GoMely, then Cancel Subscription. You keep Premium until the end of the period you paid for.
How do I get a refund?
Payments go through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.
I paid but Premium isn't active
In the app go to Profile, Settings, Subscription and tap Restore purchases. Make sure you're signed in with the same Apple ID you used to pay.
When does my free trial end?
You'll see the date in Profile, Settings, Subscription, and we remind you the day before it ends.
Account
I changed phones
Install GoMely and sign in with the same method you used before (Apple, Google or email). Your plans and streaks come back.
How do I delete my account?
See Delete your account.
Plans, prices and lists
Why is a price different at the store?
Prices are estimates from your chosen store and can change with promotions, stock and pack sizes. Tap an item in the grocery list to report a wrong price.
How do I change my store, budget or diets?
Profile, Settings, then Store, Weekly budget or Diets & allergies. Your plan updates for the rest of the week.
Can I change reminder times?
Tap the bell on the Home screen, or go to Profile, Settings, Meal reminders.
Allergies and safety
GoMely filters recipes by each person's allergies and diets, but always check product labels. If you find a recipe that doesn't match a filter, tell us right away at hello@gomely.app.